Summary
File upload issues are usually caused by file size, format, or connection problems.
Common Causes
- File exceeds size limits
- Unsupported file format
- Slow or unstable internet connection
- Temporary system issue
How to fix it
- Check the file size and reduce if necessary
- Confirm the file format is supported
- Refresh the page and try again
- Try uploading a smaller file
- Check your internet connection
Additional Troubleshooting
- Try a different browser (Chrome recommended)
- Clear browser cache
- Log out and back in
When to contact support
- Repeated upload failures
- Files that appear stuck processing
Related Articles
- How do I upload documents?
- Supported file types
- System requirements